Request a refund
Tell us which purchase and why. We read every request ourselves and answer by email within 14 days.
- Answered within 14 days
- A person reads it
- Confirmed by email
For a license bought in the last 14 days, the quickest way is “Get a refund” in your account: it refunds at once. To withdraw from a contract under consumer law, you may also use the withdrawal form. Use this page for any request about money: a charge you didn’t expect, a purchase made twice, or a problem we couldn’t solve. What is refunded follows our refund policy and the law of your country. You can also write to refunds@uvinta.com from the address you paid with.
What happens next
We email you a confirmation with the number of your request at once. Reply to that email if you want to add anything: your answer joins the request. If we refund, Paddle, the seller of record, returns the money to the payment method of the order and sends you its own confirmation; banks usually show it within 5–10 working days.