Refund policy

You can try Uvinta free for 14 days with every feature before you buy. If you bought a license and it does not work for you, ask for a refund within 14 days of the purchase and the purchase is refunded in full. You do not have to give a reason, and it does not matter that you have already used the key.

A subscription is different. It starts as soon as you pay, at the request you make when you subscribe, and you can cancel it at any time, in your account (the app opens it from Settings → Models → Subscription) or from the link in Paddle’s receipt: it then runs to the end of the paid month and is not renewed. To get money back for a payment, use the withdrawal below, or ask Paddle within 14 days of the payment: Paddle decides such requests under its refund policy. If you are a consumer in the European Economic Area or the United Kingdom, or wherever else the law gives you this right, you may also withdraw within 14 days of subscribing. The subscription then ends at once. Because it started at once, you pay for what you had and get the rest of what you paid back. Half of the monthly price is for Uvinta’s features and is counted by the days the subscription ran; half is for the allowance of the online model, yours in full from the first day, and is counted by the share of it you used. Example: a withdrawal after 3 of 30 days with a fifth of the allowance used returns 85 % of the price. Use the form below or email info@uvinta.com: we work out the amount, answer within 14 days and make the refund by hand. For later months, part of a month comes back where section 14 of the license says so (a change of the model that makes the service noticeably worse, or a long outage on our side); any other request goes to Paddle, which decides it under its refund policy.

How to ask

Orders are sold by Paddle, the Merchant of Record, which also pays the refunds. Use whichever way suits you: the form below; the link in your receipt; paddle.net and “Request refund”; or an email to info@uvinta.com with the email address of the order. A request made to us is passed to Paddle the day we read it.

Withdraw from the purchase

Fill in the form, choose what you want your money back for and press “Confirm withdrawal”. We confirm by email at once, with the date and time we received your statement, check the purchase and answer within 14 days; the refund is made no later than 14 days after your statement. Any other clear statement works just as well, for example an email. For any other request about money, use Request a refund.

How refunds are paid

The refund goes back to the payment method used for the purchase, no later than 14 days after we receive your request; banks usually show it within 5–10 working days. It costs you nothing.

After a refund

The license ends with the refund: the key stops working on a Mac the next time Uvinta checks the license there, within a day when the Mac is online. A subscription you withdrew from ends at once and is not renewed.

Your right of withdrawal by law

If you are a consumer in the European Union, the European Economic Area or the United Kingdom, the law gives you 14 days from the day of the purchase to withdraw from it without giving a reason. In Poland the same right belongs to a sole trader whose purchase is not professional in character for them. To withdraw, tell Paddle or us in a clear statement before the 14 days are over: with the form above, by email, or with the model text below. The price is then refunded within 14 days by the means of payment you used, at no cost to you. Our own 14-day refund gives you the same and more: it also covers buyers who are not consumers or who live elsewhere, and it does not end when you start using the key. A subscription is a service that starts at once at your request, so the law lets the seller keep the price of what was provided before you withdrew: you get back the rest.

Model withdrawal text: “To Paddle.com / the publisher of Uvinta (info@uvinta.com): I hereby give notice that I withdraw from my contract for the purchase of a Uvinta license / a Uvinta subscription. Ordered on: … Name: … Email address of the order: … Date: …”

Complaints

If the app does not do what is described on this site, write to info@uvinta.com or to the postal address in the legal notice. Say what is wrong and what you would like us to do. We reply within 14 days.

Your legal rights

Our refund comes on top of the rights you have under the consumer law of your country. In the EU and the UK the seller answers for the app conforming to the contract (in the EU for at least two years from the purchase, and for a subscription for as long as it runs): if something is wrong with it, you may ask for it to be put right and, if that fails, for a price reduction or your money back. Write to us: we fix it, or the purchase is refunded. How a dispute can be settled out of court is described in the legal notice.